OUR SERVICES

 

We offer a comprehensive range of communication, engagement and accountability services that can be combined depending on project, context and audience.

cwc.png

COMMUNICATING WITH COMMUNITIES (CWC)

We offer context and population specific CWC assessments, solutions and strategies — collaborating with communities in assessment, design and implementation.

Interventions meet communities where they are, to deliver the information they want, in a way that resonates.

Strategies and Solutions:

  • Community-driven communication response plans

  • Tackling rumours and misinformation

  • Social media programme design

  • Utilising social media for good

  • Information localisation

  • Digital content optimisation

  • Monitoring and Evaluation

  • Building a local communications team

  • Community-generated content

Assessments:

  • Information ecosystem

  • Information needs and priorities

  • Misinformation landscape

  • Social media contextual feasibility and risk

  • Digital protection risks

  • Information provider mapping

  • Influencer mapping

COMMUNITY ENGAGEMENT AND ACCOUNTABILITY (CEA) / Accountability to Affected Populations (AAP)

We work with organisations to build their capacity and develop solutions in effective and meaningful CEA and AAP interventions.

We work towards addressing the power imbalances between affected communities and responders ⁠— helping to place communities and their perspectives at the centre of decision-making, design and delivery.

CEA AAE Community Engagament and Accountability.png

We offer technical assistance, capacity-building and interventions in the following areas:

  • Community consultation

  • Evaluations of existing projects

  • Processes for listening and engagement

  • Inclusivity

  • Two way communication

  • Digital engagement

  • Incorporating feedback into programme development

  • Closing the feedback loop

  • Transparent communication

  • Amplifying community voices

  • Utilising feedback in advocacy

  • Building trust

  • Social media engagement and operational guidance

  • Engaging the most vulnerable

noun_Smartphone_855895 (1).png

CONTENT and digital platforms

We develop digital content and platforms to support communication projects, including:

  • Multimedia

  • Social media assets

  • Graphic design

  • Branding

  • Bespoke websites and platforms

  • Blogs

communicating with communities research.png

research

We produce cutting-edge and emerging research in:

  • Digital privacy and risk

  • Misinformation and rumours

  • Cultural digital behaviours

  • Decision making

  • Social media innovations

  • Accountability

  • Digital literacy

translations.png

TRANSLATIONS

We work with a roster of translators to deliver fast turnaround, high quality translations in:

  • Arabic

  • Farsi

  • Urdu

  • French

noun_training_1796802.png

TRAining

We can develop bespoke training packages for communities and organisations.

To talk more about our services, get in touch.